Do you need advice ?
An advisor is available in every region of the Grand Duchy to offer you his services and his well-informed advice about insurance solutions :
You come home from work and you are dumbstruck to find your bathroom flooded. It looks like the shower hose has perished.
Rest assured, if you have taken out an OptiHome home insurance policy (Active or Privilege Package), you are covered for damage caused by:
Here are the steps to follow after the damage is discovered:
Step 1: Shut off the water
Step 2: Limit the damage
Step 3: Find the leak
ARBEX
85, rue de Luxembourg
L-8440 Steinfort
Tel: 20 40 50 60
http://www.arbex.lu/
EX & CO
61, route d’Arlon
L-8009 Strassen
Tel: 25 48 01 1
http://www.ex-co.com/
ESCH
3, route d’Arlon
L-5570 Remich
Tel: 23 66 94 77
http://www.esch-remich.lu/
Locafuites
64, Grand-Rue
L-6630 Wasserbillig
Tel: 26 74 00 53
https://www.locafuites.lu/
Step 4: Carry out repairs
Here are the steps to follow for you to be compensated:
Step 1: Complete the claim form that you will find on your MyAXA portal or on our website: https://www.axa.lu/fr/insurance-home. Specify the circumstances of the claim and the nature of the damage.
Step 2: Attach photos of your damaged items to your declaration (close-up and overall views)
Step 3: Attach the leak search report (if applicable)
Step 4: Make a list of damaged real estate (walls, ceilings, floor coverings, etc.) and damaged items (furniture, household appliances, etc.)
Step 5: Provide documents proving the value of these items (purchase invoices, sales receipts, guarantee certificates, etc.)
Step 6: Attach a detailed quote for the repair of property damage or contact us if you want advice on choosing a service provider or if you want to do the work yourself.