To make a claim under your home insurance policy:

1. Download the home insurance claim form according to the type of damage suffered:

Damage to the Home


Download this form to notify us of damage to your home, such as:

  • Fire, Storm and hail, Water damage, Theft and vandalism, All risks, Property damage, Luggage, Assistance.

DOWNLOAD THE FORM

Liability insurance diverse risks

Download this form to notify us of damage involving your Civil Liability, such as:

  • Physical or material damage to a third party
DOWNLOAD THE FORM

Electric devices & multimedia material

Download this form to notify us of damage to electrical and multimedia devices, such as:

  • A short circuit, an overload of electrical current, an insulation fault, overvoltage, wear and tear, a machine failure, etc.

TELECHARGER LE FORMULAIRE

E-protection


Download this form to make a claim related to e-protection such as:

  • Legal support, identity theft, fraudulent use of payment methods, e-reputation, online shopping, connected objects, etc.

DOWNLOAD THE FORM

2. Complete your document directly from your computer.

3. Print it and sign it

4. And send your form by email to claims@axa.lu

Services and Tips:

10 signs that your insurance policy is out-of-date

Whether moving in together, welcoming a child, throwing ourselves into our passions... There is never a dull moment, and that is what makes life so exciting! But what about your insurance? Does it also need a bit of a shake-up to give you and your family the protection you deserve?

Read the article

Emergency and Assistance



Contact AXA Assistance on +352 45 30 30 55

Or visit the AXA Assistance page for help.

AXA Assistance page

AXA Advisers at your service



An advisor is available in every region of the Grand Duchy to offer you his services and his well-informed advice about insurance solutions :

Find an AXA agency