MyAXA FAQ

Who can access MyAXA?

MyAXA is earmarked for our Individual Customers who have taken out a policy with an AXA intermediary (agent, broker, banking partner) or directly with AXA Luxembourg.

Eligible policies: Motor, Home, Health Individuals, Life Individuals, Investment Individuals, Civil Liability, Accident, Travel

Ineligible clients: Business customers, legal entities

Ineligible policies: Pets, Corporate IARD, Vehicle fleets, Employee Benefits policies underwritten through the employer (Life or Health), or RCPI.

How do I access my MyAXA customer account?

From your web browser, access your MyAXA client portal at: https://my.axa.lu

And enter your login details. How do I access my MyAXA customer account?

How do I create my personal MyAXA client account on the portal?

MyAXA App no longer exists and your old App identifiers are no longer recognized.

You will need to create a new account in the new MyAXA Customer Account.

As an AXA Luxembourg customer, you have received an email with all the instruction to follow to create and log in to your MyAXA customer account.

If you did not receive this email or cannot find it, simply create your account by opening your browser at: https://my.axa.lu, click on "Create an account" and be sure to have your policy number at hand.

The email address you enter when creating your account will be used as your MyAXA login for future connections to the portal. Notifications will continue to be sent to your known AXA contact address, which may be different from the one you choose as your login. Please consider changing this in your personal data if necessary.  

I’ve forgotten my MyAXA password or username

From the login page https://my.axa.lu, click on "Forgot my password" and follow the steps to reset your password.

Your username is your email address. If you are unable to find your login email address, please contact our Customer Service on +352 44 24 24 1

Accessing your MyAXA client account from a smartphone or tablet

To access your MyAXA client account from your smartphone or tablet, open your web browser and type in the address: https://my.axa.lu

What about my MyAXA smartphone application?

MyAXA App no longer exists and you can uninstall it.

MyAXA is now available on computers, tablets and phones.

Type the following address in your browser: https://my.axa.lu

How do I report a motor or home claim from my MyAXA client account?

From the home page of your client account, click on "Report a claim" or via the "My claims" menu select “Report a claim”, then fill in the required information to submit your claim.

Find the contact details of my AXA Luxembourg advisor

From the home page of your client account, find the contact details of your AXA Luxembourg advisor in the "Contact your agent" section

Modify my contact details

From your MyAXA client account, click on the avatar icon (top right of the screen)  and then on "My personal data".  edit your changes by clicking on the "Edit" button.

View the list of my insurance policies

The list of your insurance policies and coverage can be found in the "My insurance policies" section, accessible from the menu in your client account.

I have provident or pension insurance policies with AXA Luxembourg through my employer. Can I find information about these policies in MyAXA?

No. Your MyAXA client account does not include policies taken out through your employer.

To access your employer's policies, log on to https://ebn.axa.lu/

I have Health insurance policies with AXA Luxembourg through my employer. Can I find information about these policies in MyAXA?

No, these policies will never be visible in the MyAXA customer account. However, a dedicated area for health insurance policies taken out through your employer will soon be available on the EBN platform: https://ebn.axa.lu

Consult my documents online

Find documents related to your policies in the "My Insurance" section (maturity notices, special terms and conditions, etc.).

Find your tax certificates and health statements in the "My documents" section.

Find the documents related to your claims in the "My Claims" section (insurance claim, etc.)

Follow the progress of my claims

In the "My claims" section, accessible from the menu in your client account, view "Claim tracking".

Request an insurance certificate

From the home page click on 'make a new request' or from the menu select 'My requests' and 'Make a new request'. Then click on "request an insurance certificate".

Can't find an answer to your question?

If you can't find an answer to any question you may have about your MyAXA client account, please contact our customer service department by phone at +352 44 24 24 1 or by email at client@axa.lu.