Manage easily, act quickly


With MyAXA, you have one-click access to AXA Assistance, to all your policies, to details of your cover, amounts of bills, the declaration and to the follow-up of your claim. Enjoy convenient services, securely and at any time.

Download the app

Activate MyAXA in less than 2 minutes

Contact AXA Assistance quickly and easily


It's difficult to have good reflexes in an accident! To help you, get AXA Assistance's numbers and make use of the associated services: Joker Taxi, Breakdown, Repatriation, etc.


Register a household or vehicle claim

Because a disaster never happens at the right time, MyAXA guides you through your declaration and helps you at each step

Your adviser is always by your side


It is not always easy to meet your adviser, for example when working. Find all the information to easily contact them and make an appointment

Your tax certificates and policies

Do you need information on one of your insurance policies? Simply log into MyAXA to get it!

Your health reimbursements


To easily keep track of refunds for your health costs, visit MyAXA.

Your savings every day

Check the amount of your investments on your LIFE insurance policies at any time

Questions about MyAXA?


Can't sign in? The system can't find your policies? You haven't received the activation code?

Send your questions to your advisor or to MyAXA@axa.lu

MyAXA FAQs



- Once MyAXA is activated, will I still receive my documents in the post?

Yes, for now, documents are also sent by post.

- I live just over the border, can I use MyAXA Luxembourg?
Yes, if you have an iPhone, please download the application via the Luxembourg app store. If your app store defaults to another country, you can easily change country by following Apple's instructions: https://support.apple.com/fr-fr/HT201389
If you have an Android device, download MyAXA Luxembourg in Google Play

- Can I declare a household or vehicle claim via MyAXA?
Yes, you can file a claim on line. The form is pre-populated with your data. If you need to you can attach documents or photos.

- When should I call AXA Assistance?
AXA Assistance is a specialist in emergency assistance (vehicle, home, travel, medical and personal services), they will help you in an emergency in Luxembourg and over the border for a breakdown or repatriation.

- Can I change my MyAXA access data?
Yes, Connect to MyAXA, then you can modify your access data in your "Profile".

- I don't see all my policies in MyAXA.
Contact your adviser, he will analyse the situation and will update the necessary items.

- How do I view my family's policies in my MyAXA?
Contact your adviser, and complete the MyAXA proxy request to group multiple Client numbers in a single MyAXA account.

- How to display my personal policies and policies for my company in MyAXA?
Contact your adviser, and complete the MyAXA proxy application to group multiple Client numbers in the same MyAXA account.