Privacy Policy
AXA Luxembourg - GDPR
The GDPR is a major new EU regulatory and political milestone. It has been brought into being after more than three years of political negotiation, achieving a shared, unified vision of data confidentiality for European citizens, which represents a vital step towards the single digital market.
The GDPR is important legislation, which AXA is adopting in full.
The aim of the GDPR is to protect the rights of citizens regarding the way in which their personal data are processed by businesses operating within the EU, as well as by businesses outside the EU which process the personal data of European citizens.
It introduces a set of “digital rights” for EU citizens (explicit consent, access to data, deletion, portability, etc.) and a set of obligations for businesses (such as protection by design and by default, data breach notifications, etc.).
The GDPR is more than a set of technical standards, as it incorporates many ethical and moral concepts relating to privacy as a “human right”, and emphasises values such as “fairness” and “transparency”.
By virtue of this regulation, AXA Luxembourg is responsible for implementing appropriate measures, such as:
The GDPR allows anyone whose personal data may be processed to obtain all information on the processing their data will undergo.
Every data subject has the right to access their data held by AXA Luxembourg. Before granting access, the data controller will always verify the identity of the person making the access request regardless of who this is.
The data controller will make the required data available within one month from receipt of the request.
The right of access is theoretically exercised free of charge for the data subject unless it involves an excessive expense for the Companies, in which case payment may be requested.
All data subjects have the opportunity to withdraw their consent at any time. The withdrawal of consent does not compromise the lawfulness of the processing for which it was originally given.
Anyone whose personal data has been collected for processing is entitled to have incomplete data completed or inaccurate data changed as quickly as possible.
Data subjects also have the option of requesting that the data controller delete their data, as soon as possible, when:
All data subjects may request that the processing of their data be restricted where:
Data subjects have the right to receive personal data concerning them from AXA Luxembourg in a structured, commonly used and machine-readable format, and may send this data to another data controller without being hindered by the data controller to whom the personal data was disclosed.
All requests should be sent to the address dpo@axa.lu
AXA Luxembourg reserves the right, in the event of a manifestly unfounded or excessive request (repeated request, etc.), to refuse to respond to the request. In case of refusal, AXA Luxembourg undertakes to indicate the reasons for the refusal and the possibilities for appeal to a higher authority.
In order to allow us to process your request as soon as possible, please provide the following information:
- Your client number
- Your last name
- Your first name
- Your email address
- Your telephone number
- The purpose of your request
- A description of your request
Data of a personal nature may be transferred to a country outside the European Union in the following authorised cases and and subject to the strict limits and conditions laid down by the Luxembourg law on insurance secrecy:
- the destination is a country which provides an adequate level of protection as required by the European Union or which is deemed by a competent authority to do so;
- the transfer is governed by the standard contractual clauses adopted by the European Commission;
- the transfer is to a member of the AXA Group which has signed the binding corporate regulations guaranteeing an adequate level of protection;
- the transfer is authorised pursuant to one of the exceptions set forth in Article 49 of the European Data Protection laws (in particular in the case of the specific consent of the data subject, for the fulfilment of insurance contracts, for the safeguarding of human life, and for the establishment, exercise or defence of legal claims, etc...).
Only the data which are relevant to the purpose of the transfer can be transferred. In order to guarantee legitimate processing of personal data, the Company shall, prior to any transfer or at the request of the data subjects, provide full information on the purpose, the nature of the data and the destination country or countries.
In accordance with the principles described above and in compliance with the conditions and limits set by the law on the insurance sector, you are informed that the Company may subcontract to external or intra-group service providers, the following services and operations:
- The filtering of customer names’ data (insurance applicants, policyholders, insured and beneficiaries) with regard to control lists within the framework of the fight against money laundering and terrorist financing in accordance with the company's legal obligations.
The subcontracting described above is always subject to the signature by all service providers of a confidentiality agreement for all personal data to which they have access.
- The management of AXA Assistance claims (policy applicants, insureds and beneficiaries)
- Management of certain health reimbursement claims through the Carte Blanche (Noémie network) for insured residing in France
- The management of health care reimbursements (policy applicants, insureds and beneficiaries)
- The IT based client management tool (applicant policyholders, policyholders, insured and beneficiaries, affiliates)
-The management tool to support automobile claim management
The outsourcing of the transactions described above is always subject to the signature by each provider of a confidentiality agreement concerning the personal data to which he has access.
Last update: 03/11/2021