What to do if your motorcycle, motorbike or scooter gets stolen?
Your motorbike or scooter has disappeared, been stolen or broken into? Find all the useful information for a fast response.
When you discover the theft or attempted theft of your motorcycle, it is essential that you file a complaint with the local authorities within 24 hours and specify the extent of the damage you have suffered.
In the event of total theft or "immobilising" damage, call AXA Assistance (Tel: 00352 45 30 55), available 24/7 so that we can immediately come to your assistance and get you back on the road.
If necessary, AXA Assistance will organise the recovery and repair of your vehicle. In addition, depending on the duration of the necessary repairs, a replacement vehicle may be made available to you for a period of up to 10 days, which is extended to 30 days in the event of total theft.
Make as complete a list as possible of the stolen items and any damage to your vehicle.
Gather all relevant documents: purchase or repair invoices, warranty certificates, receipts and photographs of the stolen or damaged items.
These will be useful, or even necessary, to assess the amount of your compensation.
Send the following documents/information by e-mail to firstname.lastname@example.org or your intermediary:
If there has been an attempted theft and/or break-in, attach to your claim photos of the damage with at least: 1 photo of the damage in enlarged view as well as a photo in close-up view. If necessary, contact your advisor to help you.
Make sure that all the damage you have suffered (exact description, list) is included in the certificate of complaint and/or report that the police authorities will hand you.
After studying every aspect of the case, and if you have opted for the OptiDrive Moto insurance policy with the Material Damage cover, AXA will determine the need for an expert assessment. Depending on the outcome of the technical assessment of the damage, there are two possibilities:
If your vehicle is not found within 30 days after declaring the theft to AXA, you will be compensated on the basis of your complete file and the provisions of your cover (replacement value or pre-loss value).
During the compensation process, a vehicle transfer document will be drawn up since AXA will become the new owner of the vehicle once the payment is made.
If your vehicle is found within this period, and after the vehicle has been returned by the authorities, an expert will assess any damage it may have incurred:
After receiving your compensation, you are no longer the owner of your motorcycle.
You must then inform your AXA advisor of any instructions you have been given by the police authorities.
AXA will then take care of recovering the vehicle.
If you take out Material Damage cover under your OptiDrive Moto policy, the motorcyclist's equipment is covered up to €1,000.