AXA Luxembourg has set up an online medical consultation service for its beneficiary customers that gives them access to a free consultation with a doctor via video conference, 7/7, from 9 a.m. until 5 p.m.
Unlike other platforms, no consultation fees are charged, as the service and consultation are paid for by AXA Luxembourg.
Your child starts feeling unwell on a Sunday morning? Breathing difficulties? A sudden fever? Video consultations can come in useful if you have practical questions about your health, if your general practitioner is difficult to reach or if, in the current exceptional circumstances, you wish to avoid any physical contact.
In our common fight against the corona virus, this service will exceptionally be available totally free of charge over the next few months and until the end of the Covid19 health crisis.
This initiative is part of the effort to limit physical visits to doctors, following the recommendations of the Ministry of Health (see their leaflet "Organisation du système de santé en période de pandémie Covid-10").
The consultation takes place in the same way as it would in a surgery: the doctor gives advice, makes a diagnosis and/or refers the patient to a specialist or the emergency services. Digital consultations comply with all protocols and approvals applicable to physical consultations.
The primary objective is to obtain initial medical advice and information on what to do in the patient's case.
To offer this service, doctors use the video service and network of doctors offered by AXA Partners, an innovative service that is already up and running in France and Belgium. The remote consultation takes place on a secured website, accessible with a personal code that you will receive. No need to install an app or software.
Doctors that attend to AXA Luxembourg customers in the course of this remote consultation service operate in Luxembourg.