Get a free online consultation with a general practitioner

AXA Luxembourg has set up an online medical consultation service for its beneficiary customers that gives them access to a free consultation with a doctor via video conference, 7/7, from 9 a.m. until 5 p.m.

Unlike other platforms, no consultation fees are charged, as the service and consultation are paid for by AXA Luxembourg.

Why use remote consultation ?

Your child starts feeling unwell on a Sunday morning? Breathing difficulties? A sudden fever?  Video consultations can come in useful if you have practical questions about your health, if your general practitioner is difficult to reach or if, in the current exceptional circumstances, you wish to avoid any physical contact.

How does the service work?
Contact AXA Assistance
On (+352) 44 24 24 20 20 to schedule an online consultation. Provide the number of one of your policies. Answer a few questions designed to analyse the situation and prepare for the consultation.
Set up the connection with the virtual waiting room:
You will then receive a text message or e-mail confirming the appointment, with a link and a unique access code to access the virtual waiting room.
Conduct the consultation remotely:
At the time of the appointment, the doctor will start the video consultation. You will therefore need a computer, tablet or smartphone with an Internet connection and a camera.
Retrieve your prescription:
If necessary, the doctor will send you an electronic prescription via email, which you should present to your pharmacist.

In our common fight against the corona virus, this service will exceptionally be available totally free of charge over the next few months and until the end of the Covid19 health crisis.

This initiative is part of the effort to limit physical visits to doctors, following the recommendations of the Ministry of Health (see their leaflet "Organisation du système de santé en période de pandémie Covid-10").

Multilingual consultation

  • Consultations can be arranged in French or English. A consultation in Luxembourgish or German cannot be guaranteed.

Free of charge seven days a week

  • Free consultation with a doctor in Luxembourg via video conference, 7/7 and from 9 a.m. until 5 p.m.

Secure consultation

  • Please note that the medical consultation is not recorded and that all medical data transmitted during your video conference is subject to professional secrecy of independent doctors.
An innovative service for a first diagnosis:

The consultation takes place in the same way as it would in a surgery: the doctor gives advice, makes a diagnosis and/or refers the patient to a specialist or the emergency services. Digital consultations comply with all protocols and approvals applicable to physical consultations.

The primary objective is to obtain initial medical advice and information on what to do in the patient's case.

To offer this service, doctors use the video service and network of doctors offered by AXA Partners, an innovative service that is already up and running in France and Belgium. The remote consultation takes place on a secured website, accessible with a personal code that you will receive. No need to install an app or  software.

Doctors that attend to AXA Luxembourg customers in the course of this remote consultation service operate in Luxembourg.

AXA Luxembourg customers who are beneficiaries:
- All current and future Individual Home and Motor customers - All persons covered by Individual Health insurance or a Group Health policy and Collective life policy through their employer.
Services & Advice:

Find an agency

An advisor is available in every region of the Grand Duchy to offer you his services and his well-informed advice about insurance solutions.

Trouver une agence AXA

Coronavirus :

Coronavirus: the latest information and the AXA Luxembourg insurance cover


AXA Assistance

Emergency and Assistance, contact AXA Assistance

AXA Assistance