It is important to put together a complete file so that we can respond to you as quickly as possible:

• Declaration of loss for a « Major climatic event », completed,
• Photos,
• Invoices of your damaged goods.

• In case of a weather alert, bring in your belongings (e.g. garden furniture), close the windows and shutters, if possible put your car in a garage,
• Follow the news; remain connected to www.meteolux.lu,
• Have a professional verify that any television antennas and/or satellite dishes are firmly attached to your roof,
• Stock water bottles and provisions,
• Follow the instructions broadcast by the authorities,
• Keep the AXA Assistance number handy: 45 30 55, which might be useful for you if you need emergency service.

AXA Assistance can also be reached directly via your App MyAXA.

• Don´t travel by car. If you absolutely have to drive somewhere, avoid going through wooded zones,
• Follow the information and the instructions of the authorities.

• Above all, don´t touch any electrical or telephone wires that have fallen to the ground,
• If your home was flooded, it certainly presents unusual risks: slippery floor, more fragile furniture and walls, possible electrocution, harmful products spread over the floor, proliferation of germs and microbes…
• Take precautions: do not stay alone, cut off the power (water + electricity = danger), and wear gloves for cleaning,
• Get your young children out of the devastated zones,
• If you notice the smell of gas, do not use your telephone (fixed or portable) so as not to risk an explosion,
• Draw up an inventory of the damage and take photographs,
• Declare the loss as soon as possible to your AXA advisor.