Storm: what do I do if I’m struck?

What are the first things to do? Who do I need to contact? Am I properly insured? So many questions to be asked straight after the disaster.
The first things to do after a big storm strikes

  • If the electricity is still working, turn off the power before approaching damaged areas or rooms.
  • If you smell gas, do not use your phone (landline or mobile) to avoid the risk of an explosion.
  • Find out about the local situation and any instructions to be followed; it may be that your local authority or the State has put certain important measures in place that you should be aware of.
  • Do not approach damaged power or telephone lines.
  • Before restoring your home, take as many photos as possible and list the damage.
  • Only turn the power back on after checking the electrical system. The same goes for the gas. As soon as you have done this check, it is important to turn on the heating to deal with the damp.
  • Before drinking tap water, check with your local council to find out if it is safe to drink.

People to contact

  • Your insurer :

-          First of all contact AXA Assistance (+352 45 30 55) if there’s an emergency (covering a damaged roof, securing the house, getting your vehicle towed away, etc.);

-          To make your claim, you can contact your agent or send a "sever weather conditions" claim form to meteo@axa.lu.

  • Your local council to find out what measures are being put in place for those affected.
  • An electrician to check your circuits before turning the power back on.
  • A roofer (if your roof has been damaged) to have it covered over while waiting for repairs.

Find out if you are properly insured

If you are an AXA customer with:

Refer to your policy or contact your advisor for more details.

More information about your insurance

  • Do you need advice ?

    An advisor is available in every region of the Grand Duchy to offer you his services and his well-informed advice about insurance solutions :